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Shipping policy
EU Shipping
1) For all Products, PostNL will be used as a carrier from the Netherlands and local carriers will continue the delivery.
1) For all Products, PostNL will be used as a carrier from the Netherlands and local carriers will continue the delivery.
2) Orders will be sent without a Bill and inside a discrete Bubble wrap envelope and without our Brand name on the envelope.
3) All our orders will be processed and shipped every Friday of the week.
US Shipping
US Shipping
1) For all Products, PostNL will be used as a carrier from the Netherlands and local carriers will continue the delivery.
2) Orders will be sent without a Bill and inside a secret postcard and without our Brand name on the envelope.
3) All our orders will be processed and shipped every Friday of the week.
Please double-check if your location is listed in the table below.
EU Delivery time
1) The delivery time within all European countries can vary between 1 and 2 weeks.
2) In cases with longer delivery times, no refunds are accepted.
1) The delivery time within all European countries can vary between 1 and 2 weeks.
2) In cases with longer delivery times, no refunds are accepted.
3) In case of misplacements, please contact us to find a solution.
4) Track & Trace Every EU shipment comes with a Track & Trace which is sent to you via code via E-Mail. To inform you accurately about the status of your order.
4) Track & Trace Every EU shipment comes with a Track & Trace which is sent to you via code via E-Mail. To inform you accurately about the status of your order.
US Delivery time
1) The delivery time within all US states can vary between 2-3 weeks.
2) In cases with longer delivery times, no refunds are accepted.
3) In case of misplacements, please contact us to find a solution.
4) No Track & Trace for US shipments.
4) No Track & Trace for US shipments.
Discreet shipping
With TerpyZ, you don't need to worry. All our packaging is completely discreet, only you will know what your parcel contains. The outside of the package simply displays your address, our (return) address, and the necessary postage information. Our return adress will contain our Trade name "Diversity Innovations" so the packages are shipping under a discreet name. The TerpyZ brand name will nowhere be mentioned, apart from the packaging.
Disclaimer
1)Please note that TerpyZ will not be held accountable for any incorrect information/details provided by the customer. Incorrect customer information resulting in incorrect delivery, non-delivery, detainment or charges will remain at the customer's responsibility.
2) The customer is fully liable for any order shipped, once it leaves our warehouse. TerpyZ can't be held responsible or liable for any product content or charges involved should your parcel be stopped by any international customs process.
3) Legal notice
The seeds are sent with the restriction that the customer is not going to use them against the current law in his country, all responsibilities of a misuse of the seeds in Brazil or in any other country of the world is the responsibility of the buyer, Experiencia Natural declines any responsibility.
We strongly request that customers have all the necessary permits and documentation in order to receive the seeds correctly, Natural Experience cannot be held responsible for any legal or customs problems.
Free Shipping
All European orders above €100.00 will receive Free-shipping.
All US orders above €150.00 will receive Free-shipping.
Standard Shipping costs (Orders €0.00-€150.00)
TerpyZ charges a contribution for the shipping of each order under €100.00 (EU) and €150.00(US). The costs are automatically calculated based on the purchase amount and the country of delivery. To get a complete overview, please see the table below.
| Location | Order Condition | Price |
| Argentina | €0.00–€150.00 | €14,99 |
| Austria | €0.00–€100.00 | €9,99 |
| Belgium | €0.00–€100.00 | €9,99 |
| Bulgaria | €0.00–€100.00 | €12,99 |
| Brazil | €0.00–€150.00 | €14,99 |
| Cambodia | €0.00–€150.00 | €14,99 |
| Canada | €0.00–€150.00 | €14,99 |
| Chile | €0.00–€150.00 | €14,99 |
| Colombia | €0.00–€150.00 | €14,99 |
| Costa Rica | €0.00–€150.00 | €14,99 |
| Croatia | €0.00–€100.00 | €12,99 |
| Czechia | €0.00–€100.00 | €12,99 |
| Denmark | €0.00–€100.00 | €9,99 |
| Estonia | €0.00–€100.00 | €12,99 |
| Finland | €0.00–€100.00 | €12,99 |
| France | €0.00–€100.00 | €9,99 |
| Germany | €0.00–€100.00 | €9,99 |
| Georgia | €0.00–€150.00 | €14,99 |
| Greece | €0.00–€100.00 | €12,99 |
| Hungary | €0.00–€100.00 | €12.99 |
| Ireland | €0.00–€100.00 | €12,99 |
| Italy | €0.00–€100.00 | €9,99 |
| Jamaica | €0.00–€150.00 | €14,99 |
| Latvia | €0.00–€100.00 | €12,99 |
| Lithuania | €0.00–€100.00 | €12,99 |
| Luxembourg | €0.00–€100.00 | €9,99 |
| Malta | €0.00–€100.00 | €12,99 |
| Mexico | €0.00–€150.00 | €14,99 |
| Morocco | €0.00–€150.00 | €14,99 |
| Netherlands | €0.00–€100.00 | €7,99 |
| Poland | €0.00–€100.00 | €12,99 |
| Portugal | €0.00–€100.00 | €12,99 |
| Romania | €0.00–€100.00 | €12,99 |
| Slovakia | €0.00–€100.00 | €12,99 |
| South Africa | €0.00–€150.00 | €14,99 |
| Slovenia | €0.00–€100.00 | €12,99 |
| Spain | €0.00–€100.00 | €9,99 |
| Sweden | €0.00–€100.00 | €9,99 |
| Thailand | €0.00–€150.00 | €14,99 |
| United Kingdom | €0.00–€150.00 | €9,99 |
| Uruguay | €0.00–€150.00 | €14,99 |
| USA | €0.00–€150.00 | €14,99 |